Office INFORMATION AND POLICIES

We do not offer walk-in appointments.  We are experiencing a high volume of appointment requests and have only a limited number of same day appointments. 

When calling to make an appointment, please make sure to give accurate information to our schedulers so that they may assign the appropriate amount of time needed to address your child’s illness. If more than one child needs to be seen, make sure to let the front office know that at the time you are scheduling the appointment.

You will receive an appointment reminder notification from our automated reminder system to the email or phone number of your choice based on what we have on file. You will have the option to confirm or cancel your appointment at this time. Appointment reminders will be sent 2 days ahead of any scheduled appointment. However, you are still responsible for keeping your appointment time even if we cannot reach you. 

Updates to account demographics and patient information are required at every visit. Please help us keep your phone number, mailing address, and email address up-to-date in our system. Insurance and Medicaid cards, along with a valid ID, are required at every visit and will become a part of the patient’s record. It is your responsibility to notify our office of any insurance change. 

If you are running late for your appointment, please notify our office. Patients that arrive more than 10 minutes late for their appointment will have lost their place on the schedule and will be required to reschedule the appointment. We cannot guarantee you will be given an appointment that same day but we will do our very best to accommodate your appointment based upon the provider’s availability. 

If you need to cancel or reschedule your appointment, we ask that you do so 24 hours in advance. You can do so by calling the office or when notified by our automated appointment reminder system.

Our front office staff will determine insurance eligibility in advance of the patient’s appointment. Insurance must be active for a patient to receive medical benefits. If no active coverage is found at the time of service, the patient will be considered private pay for that visit and the account holder is responsible for paying for the visit in full at the time of service. If proof of insurance coverage is determined after the date of service, a full refund will be processed. If a patient is covered by more than one insurance, it is the policy holder’s responsibility to provide that information up front so that we can update patient records accordingly.  Please keep in mind that our providers must be in-network with your insurance plan in order to avoid out-of-network additional costs. It is the responsibility of the policy holder to confirm that information.

If your child needs a referral to see a specialist, he/she must be up to date on well child check ups and have seen the physician for the concern in the last 6 months. When a referral recommendation is made, our office staff will work with the specialist’s office to make the appointment for the patient; however, if the specialist is out-of-network with the patient’s insurance plan, all out-of-pocket expenses are the responsibility of the policy holder.  Many insurance plans require 3-5 days before an authorization can be obtained therefore we are not able to facilitate last minute requests. No retroactive referrals will be given. 

Please bring the following to your appointment: 

• Insurance card and picture ID
• Any updates on medications, dietary supplements, or remedies you are using. 
• If you have seen specialists recently, please make sure we have received a report from your visit. 
• Any school, daycare or sports forms that need to be completed by your physician.
• If you are a new to our practice, please make sure we have all medical records from your previous physician before your appointment.