IN THE OFFICE:
WHAT HASN’T CHANGED
We are still here for you and your children! Our focus continues to be quality, comprehensive care for our patients.
BUT WE NEED YOUR HELP.
Please bring positivity and patience to your appointments. We ask that you respect our office policies and understand many of our policies are in place for patient safety and quality reasons.
Please come on time and be prepared for your appointments…complete any pre-work such as developmental and other CHADIS screening questionnaires; complete self check-in so you can verify demographics such as address, phone number and insurance as well as take care of any outstanding balance you may have.
Please sign up for the patient portal so that you can communicate with our office and obtain medical history, lab results and immunization records.
Cancelled and rescheduled appointments are a normal part of daily life in any medical practice. We know that many of you might be interested in securing an earlier day/ time for your appointment if you could. However, filling those vacant appointment slots on short notice can be a challenge for our staff. To be able to systematically open those vacant slots up to you, we are now using a new system called Appointment Accelerator to help us fill those appointments left open when patients cancel or reschedule and to also help us reschedule missed appointments.
If we have an opening in our schedule due to a cancellation or rescheduling, we will text eligible patients with existing appointments the option to move their appointment up into that earlier vacant appointment slot. If you want the earlier appointment, just be the first to reply with the word in quotes and our system will automatically reschedule your appointment to that new day/time. If the new day/time doesn’t work for you, just ignore the message, and keep your original appointment.
We realize things happen and sometimes you must miss a scheduled appointment. If you miss an appointment, we will automatically text you afterwards and offer two new appointment opportunities. Text back the number beside the appointment you prefer, and you will be automatically rescheduled!
This new system gives you the opportunity to take advantage of appointments that may be more desirable to you while helping us continue to be as efficient as possible.
Pediatric Center at Renaissance
5300 N G St., Ste. 140, McAllen, TX 78504
(956) 686-6100 - Office
(956) 686-6115 - Fax
Copyright © 2020 Pediatric Center At Renaissance - All rights reserved.
Due to an overwhelming number of new patient requests, we are unable to accept patient transfers at this time. We apologize for the inconvenience.