Office Policies

Financial Policy

Thank you for choosing our office to provide care for your child(ren). In order to prevent any misunderstandings and to serve you better, we ask that all parents read and sign our Financial Policy. If you have any questions, please ask a receptionist or a representative from our business office.

Our doctors want every child to have a happy, healthy start in life.  Finances shouldn’t get in the way of important medical care.  That’s why our office makes payment as easy as possible.  Our office accepts payments by cash, check, Visa, MasterCard, Discover and American Express.  We also offer discounts for our uninsured patients.  We accept, and are a preferred provider, for numerous insurance plans.  As an added convenience, our office will even file your insurance claims for you!  Don’t let finances prevent your child from getting the health care they need to grow and develop!

As a courtesy, we will verify your insurance eligibility and benefits at your initial visit and any time you notify us of a change in your coverage. However, we cannot guarantee that the information we receive is accurate (at the time of verification or for later visits) or that the insurance company will process the insurance claim in accordance with the information they provided. You, as the holder of the insurance policy, are ultimately responsible for knowing what your plan does and does not cover (like check ups and immunizations) and the administrative rules (like primary care physician selection, referrals, authorizations, etc.). You are also responsible for verifying that your doctor is participating in your insurance plan. Any amounts not covered by your plan, except for contractual fee discounts, are your financial responsibility. Please read each item below:

COPAYS AND/OR COINSURANCE AMOUNTS ARE DUE AT EVERY VISIT. If I have a deductible to meet, I will pay your normal charges on the date of service. If a contracted fee discount applies, I understand that you will credit my account. These amounts can be applied toward future visits or refunded, whichever I prefer. I further understand that failure to pay my copay/coinsurance will result in an additional billing fee to be added to my account every month until the balance is paid.

Appointments

At Pediatric Center at Renaissance, we strive to serve our patients in a timely manner.  When patients show up late or without an appointment, it inconveniences the patients who are on time for their scheduled appointments and it disrupts the doctor’s schedules.  For this reason, we ask that all patients schedule their appointments as far in advance as possible.  Also, if you have a scheduled appointment and are running late, we ask that you contact our office and let us know.  We understand that sometimes unexpected emergencies come up, so in the event of an emergency, please call our office to let us know you are on your way in to see the doctor.

Patients who show up more than twenty (20) minutes late for their appointment or who walk-in without an appointment will be given the option to either reschedule their appointment or wait until the doctor becomes available.  Our office staff will do everything possible to ensure that your child is seen by a doctor as soon as possible.