Office Policies

Thank you for choosing Pediatric Center at Renaissance to provide care for your child(ren). In order to prevent any misunderstandings and to serve you better, we ask that all parents/guardians are familiar with our office policies.

Financial Policy

BILLING AND ACCOUNT MANAGEMENT

Pediatric Center at Renaissance is committed to providing optimal care to our patients and their families and feel that this goal is best achieved if everyone is aware of our financial policy. Changes in the health insurance industry have made the cost of healthcare challenging for both patients and healthcare providers. We’ve developed this policy to serve as a clear understanding of our billing practices and to help with any questions about your financial obligations.  Our Billing Specialists at PedsOne are happy to answer any additional questions you may have. Our billing account manager Donna Circe can be contacted at 866-371-6118, ext 118.

PAYMENT PROCEDURES AND PAYMENT OPTIONS

Full payment is expected at the time of service, regardless of who brings the child to the office. This includes applicable co-insurance, deductibles and co-payments. We will also collect any outstanding account balances at the time of service. We accept cash, personal checks and all major credit cards. A receipt will be provided to you for all payment transactions. As an added convenience, balance payments can be made through our secure patient portal, MyKids Chart. Contractual obligations with your insurance plan require us to collect your co-payment in full at the time of service. We cannot reduce or waive co-payments, deductibles or other cost-sharing balances that are due following your insurance carrier’s adjudication of your claim.  The accompanying parent or other adult is responsible for full payment due at the time of service and for providing the proper insurance identification.

As a courtesy, we will verify your insurance eligibility and benefits at your initial visit and any time you notify us of a change in your coverage. However, we cannot guarantee that the information we receive is accurate (at the time of verification or for later visits) or that the insurance company will process the insurance claim in accordance with the information they provided. You, as the holder of the insurance policy, are ultimately responsible for knowing what your plan does and does not cover (like check ups and immunizations) and the administrative rules (like primary care physician selection, referrals, authorizations, etc.). You are also responsible for verifying that our doctors are participating in your insurance plan. Any amounts not covered by your plan, except for contractual fee discounts, are your financial responsibility.

Appointment Policy

SCHEDULING APPOINTMENTS

If your child needs to be seen because of an illness, same day appointments during office hours are always available. Please call ahead to obtain a time. Should your primary care physician be fully booked or out of the office, you will be seen by a Physician Assistant. When calling to make an appointment, please make sure to give accurate information to our schedulers so that they may assign the appropriate amount of time needed to address your child’s illness.  If more than one child needs to be seen, please let the front office know that at the time you are scheduling the appointment.

You will receive an appointment reminder notification from our automated reminder system to the email or phone number of your choice based on what we have on file.  You will have the option to confirm or cancel your appointment at this time.  Appointment reminders will be sent 2 days ahead of any scheduled appointment.  However, you are still responsible for keeping your appointment time even if we cannot reach you.

Updates to account demographics and patient information are required at every visit.  Please help us keep your phone number, mailing address, and email address up-to-date in our system. Insurance and Medicaid cards, along with a valid ID, are required at every visit and will become a part of the patient’s record. It is your responsibility to notify our office of any insurance change.

 LATE/CANCELED/MISSED APPOINTMENTS

If you are running late for your appointment, please notify our office so that we can see the next scheduled patient early if possible. Patients that arrive more than 15 minutes late for their appointment will have lost their place on the schedule and will be taken in as a walk-in.  The front office will accommodate your visit based on the availability of the providers in clinic that day. When possible, you will be fit in as a walk-in and will be seen when a provider becomes available. You may have to wait until all scheduled patients are seen .

If you need to cancel or reschedule your appointment, we ask that you notify us 24 hours in advance. You can do so by calling the office or when notified by our automated appointment reminder system.

Failure to cancel or reschedule an appointment will result in a MISSED appointment. After 3 missed appointments without notification, an account will be placed on a scheduling hold.  A family account with such a hold can no longer schedule an appointment but can only be seen on a walk-in basis.

Please note, these policies can be changed and/or updated at any time.  We will do our best to communicate practice wide policy changes as they become available.  Furthermore, this information only covers the most frequently addressed patient and family concerns and is not a comprehensive description of our office policies. Please click here to be taken to a complete list of our office documents.